2 min remaining
0%
Customer Loyalty & Retention Strategies

Operational Efficiency for Advertising Bureau

IABHK leverages MERCURY CRM for operational efficiency, integrating CRM and financial data to better serve members in digital marketing.

2 min read
Progress tracked
2 min read

Interactive Advertising Bureau Hong Kong (IABHK) works very closely with its members companies and gives them access to talent development, education and cutting-edge research about the critical role of digital marketing. Further, IAB HK helps Hong Kong’s advertising and marketing professionals get the most out of digital marketing.

Alvina Chan, secretary of IAB HK makes certain that her members’ businesses are thriving. She relies on MERCURY CRM and accounting solution to make her team as efficient as possible to benefit her members. The solution provides significant operational efficiency to combine both customer and financial data. MERCURY integrate the CRM sales invoice with the accounting software, this tightly interweave all IAB HK’s engagement data with their financial data.

MERCURY solution empowers their sales and support teams with the information they need to better serve their members.

In 2 days of implementation and training; MERCURY team works with IAB HK's accounting & audit partner to implement the chart of account and provide a 4 hours training; with proper data model being setup; and provide a turnkey solution for IAB Hong Kong to fulfil their Sales, Invoice, Accounting and CRM need. Marketers tend to focus on their output or their creativity instead of operational efficiency. When you have a lean marketing team, getting more results for less investment is critical for business growth, and understanding how to analyze the processes that go into doing marketing activities and improve them can help you maintain efficiency over time and scale your business.

About IAB Hong Kong

IAB Hong Kong is the 46th national Interactive Advertising Bureau (IAB) licensee. It is a not-for-profit association which aims to develop standards and best practice on digital marketing to shape the future of digital marketing for Hong Kong’s advertising and marketing community

The founding members of IAB HK; comScore, Facebook, Google, Next Digital, RedLotus, South China Morning Post, and Verizon Media all share a common goal to see marketers embrace digital at a level unprecedented in Hong Kong’s advertising and marketing industry. PwC is a supporting partner to the association.

Frequently Asked Questions

What is MERCURY CRM and how does it benefit IABHK?

MERCURY CRM is a customer relationship management and accounting solution utilized by IABHK to enhance operational efficiency. It integrates customer and financial data, allowing the team to streamline their processes, improve member service, and ensure that all engagement and financial information is interconnected.

How does IABHK support its members in digital marketing?

IABHK supports its members by providing access to talent development, educational resources, and cutting-edge research in digital marketing. This enables advertising and marketing professionals in Hong Kong to enhance their skills and maximize their effectiveness in the digital landscape.

What role does operational efficiency play in marketing for IABHK?

Operational efficiency is critical for IABHK, especially with a lean marketing team. By optimizing processes and focusing on efficiency, the organization can achieve better results with lower investments, which is essential for business growth and scalability in the competitive digital marketing environment.

What was the implementation process for MERCURY CRM at IABHK?

The implementation of MERCURY CRM at IABHK involved a two-day training and setup period, where the MERCURY team collaborated with IABHK's accounting and audit partner. This included establishing a chart of accounts and providing four hours of training to ensure a seamless integration of CRM and accounting functionalities.

Who are the founding members of IABHK?

The founding members of IABHK include prominent companies such as comScore, Facebook, Google, Next Digital, RedLotus, South China Morning Post, and Verizon Media. These organizations collectively aim to promote digital marketing standards and best practices within Hong Kong's advertising and marketing community.