Customer Experience

Explore how recent neuroscience findings reveal that your brain is not a blank slate but a chaotic jungle that prunes itself for efficiency.

The push for an AI 'kill switch' highlights the need for robust enterprise trust architecture. Discover how to bridge the AI-to-human gap effectively.

Discover how the accountability engine shapes modern workplaces, where many roles prioritize blame avoidance over productivity.

Discover how Japanese department stores are redefining retail by focusing on 'three-minute happiness'—small, emotional purchases that enhance customer experience.

Explore the critical 3-second test that separates successful founders from those who collapse under pressure. Learn key resilience strategies.

Discover how the Zhu Mansion Problem illustrates the risks of relying on a single client for your career and the importance of building a stable value architecture.

Explore the critical difference between teaching kids to look rich versus becoming rich. Uncover the real skills needed for wealth creation.

Waiting for your dream job or partner can be costly. Learn why seizing opportunities is crucial for success in life.

Uncover the reality behind Europe's green energy agenda as a survival strategy, revealing the geopolitical implications of energy desperation.

Explore the top four skills essential for success in the AI era, highlighting the importance of problem-solving and creativity over traditional tech skills.

The prompt engineering arms race is over. For frontier models like Fable 5, Claude, and Codex, the winning approach is the CROCC framework: Context, Request, Output Format, Constraints, Checkpoint. James Huang explains why shorter, mission-style prompts outperform 800-word templates.

AI redefined the threshold where humans become valuable. Using the physics concept of Fermi level, James Huang argues that human effort below a certain capability threshold has negative marginal value compared to AI. Only when human + AI exceeds AI alone does value become exponential.